Core Values

We understand that we have a responsibility to our stakeholders -- our shareholders, our employees, their families and the communities where we live and work -- to operate safely, efficiently and environmentally responsibly. We realize we will meet stakeholder expectations by focusing on our mission while keeping our values intact: to deliver natural gas for a better tomorrow.

Safety

Safety is our No. 1 Core Value. It drives our actions and sustains our culture. Safe driving, personal injury prevention and public safety are essential aspects of our daily work. Our training, processes and procedures are designed to reduce the risk of incidents or harm to our employees, customers and communities.

We regularly rank in the top quartile for similar-sized local distribution companies for all three personal safety metrics tracked by the AGA: Total Recordable Incident Rate (TRIR); Days Away, Restricted or Transferred (DART); and Preventable Vehicle Incident Rate (PVIR).

We strive to continuously improve personal and operational safety.

44% Incident Reduction in our Total Recordable Incident Rate (TRIR) since 2014

46% Incident Reduction in strains and sprains, our employees’ most prevalent type of injury since 2014

82% Total Reduction in our Days Away, Restricted or Transferred rate (DART) since 2014

Safety Excellence

ONE Gas has had zero work-related fatalities since its founding in 2014.

In 2022, the AGA recognized ONE Gas for having the lowest incident rate for DART for the sixth consecutive year. DART represents the most severe types of injuries.

Ethics

ONE Gas has a reputation as a company with integrity. Integrity matters to our customers, regulators, investors, employees and to the communities we serve. Our employees take tremendous pride in doing the right thing every day when performing their job duties.

Always do the right thing - in a manner that is accurate, complete and timely.
Take personal responsibility for outcomes; share credit and accept blame.
Be honest, authentic and transparent.

See Something, Say Something

Employees who come forward with concerns play an important role in our being able to maintain a workplace environment consistent with our values.

The company will not allow any retaliation against an employee, officer or board member who acts honestly and in good faith in reporting any such violation or suspected violation.

Inclusion & Diversity

Every employee brings unique perspectives and experiences to their role at ONE Gas. We are creating an environment that invites and respects those differences as we learn new skills, find solutions and make ONE Gas a great place to work.

One of our strategic goals is to support our high-performing workforce. An inclusive environment leverages our diversities, drives innovation and increases employee engagement achieve this high-performing state.

26% Women in our workforce in 2022

49% Women and underrepresented individuals in leadership positions

58% New hires in 2022 were women or underrepresented individuals

2022 Spotlight

Top Inclusive Workplace in the region by the Tulsa Regional Chamber’s Mosaic Inclusive Workplace Index.

Recognized as a Veteran Employer Champion for the fourth consecutive year.

Service

We provide exceptional service to our customers and support each other. At its core, service is about relationships. It’s about supporting the needs of another person. Living our Core Value of Service means we put ourselves in others’ shoes and think about their perspective and how to best help meet their expectations.

We care about our employees through our ONE to ONE Fund and ONE in Giving, which supports employee charitable giving and volunteerism.

We care about our customers and provide solutions that meet their needs. From assisting with financial needs and finding innovative ways to provide self-service options.

Customer Experience Comes First

Customers’ overall satisfaction with our website was 28 points higher than the utility industry average in 2022.

Customers' overall satisfaction with our mobile app was 16.5 points higher than the utility industry average in 2022.

Value

We create value for all stakeholders, including our customers, employees, investors and communities.

For our employees, that means taking care of them with a comprehensive Total Rewards program, offering ongoing learning and development opportunities and connecting daily work to our strategy.

We provide value for our customers through our Energy Efficiency Programs and by providing a positive customer experience for all who engage with us.

Our focused business strategy, constructive regulatory environment and conservative financial profile make OGS a valuable investment for shareholders.

ONE Gas is committed to being active members of the communities where we operate, through our ONE Gas Foundation and corporate sponsorships along with our commitment to responsible environmental, social and governance (ESG) practices.

$1,068 Annual Savings for US households using natural gas for heating, cooking, and clothes drying compared to homes using electric

4.10 Million Jobs connected to the natural gas industry

8% Energy Loss of natural gas from its source, compared to elecricity, which has more than 60% energy loss